Frequently Asked Questions

Product & Authentication

Are your bags authentic?

Absolutely! Every bag is thoroughly inspected and authenticated by experts before being listed for sale. We guarantee 100% authenticity.

Do you provide authentication certificates?

Yes, select bags come with third-party authentication certificates from trusted services. If a certificate is not included, we can provide an authentication service upon request.

What condition are the bags in?

We sell bags in a range of conditions, from fair to very good condition. Each product listing includes a detailed description and high-resolution images showcasing any wear, stains, or any other imperfections.

Buying & Payment

What payment methods do you accept?

We currently accept credit/debit cards and PayPal.

Shipping & Returns

How long does shipping take?

Orders are processed and shipped within 2-3 business days. Expedited shipping is available upon request. Please note that we are not responsible for an item after it is shipped. We currently only ship to the US.

Can I return or exchange a bag?

Due to the nature of vintage and sourced sales, all sales are final. Any questions feel free to email us at info@theuptownarchive.com.

 

Contact & Support

How can I contact you?

You can reach us via:

    •    Email: info@theuptownarchive.com

    •    Instagram DM: @Theuptownarchive

 

Do you take custom sourcing requests?

Yes! If you’re looking for a specific designer bag, we offer personalized sourcing services to help find your dream piece.